Disaster Recovery Service Level Agreement Template

An interactive guide to help you complete the template.

Disaster recovery service level agreement template. This agreement is effective upon the date signed and shall remain in force for a period of three years. Customer name service level agreement page 4 61 support problem escalation contact list support help line name role phone email support contacts escalation contacts 62 facilities recovery priority in the event of a disaster the following recovery priority will be executed. Directory of business continuity planning and disaster recovery planning software and services. As youll see in our free service level agreement template creating an sla presents the opportunity to go into great detail on what is required from the service provider.

By this backup and disaster recovery services agreement agreement rk. Client identified as client agree as follows. The service level agreement or sla. A customer requirement for a measurable aspect of an it service such as performance capacity or availability.

Backup and disaster recovery services agreement. One difficult aspect of disaster planning that will probably be the first thing you have to tackle and will determine everything else that you include in your plan is the service level agreement. This is a service level agreement sla between it provider department name and business customer name. The following template can be used for a business continuity bcdisaster recovery dr service level agreement sla.

In this sample weve customized the sla for a hot site provider. Having a service level agreement is vital for the provider and the customer. 819 egis service level agreement disaster recovery disaster recovery is handled and defined by the processes of isds midrange computing division mcd. Use this as a starting point read our article on how to use the service level agreement template and be sure to review the document with legal expertise.

The purpose of this service level agreement sla is to identify the basic services and any agreed upon optional services to be provided by it provider department name regarding system or application name for business customer name. Service level requirements are based on business objectives and used to negotiate agreed service level targets. A fundamental requirement of good business continuity planning. The egis group is also not responsible for disaster recovery or uptime of.

Service level agreement sla template. It is a contract that sets clear expectations for both parties and benefits go both ways. The service level agreement sla.