Hotel Mystery Shopper Report Template

What is mystery shopping.

Hotel mystery shopper report template. Download professional mystery shopper evaluation template. The goal is to end up with a play by play account from arrival to departure. Surveys reveal that over 90 of dissatisfied customers dont complain. Hotel mystery shopper checklist.

Do you want to perform a mystery shopper visit on your venue. The bestmark advantage lodging hotel mystery shopping. Note that the vast majority of mystery shopping assignments should not contain subjective comments or. Take a look at a mystery shopper report sample from coyle hospitality group and youll see the wide range of customized services we can provide.

Sample mystery shopping report summaries narrative the following are examples of descriptive and objective summaries from well written mystery shopping reports. Just as important are the actual mystery shop reports you will complete detailing your visit phone call or experience during the shop. Use this 70 point shopper report to evaluate your restaurants dining experien. This comprehensive hotel mystery shopper checklist is composed of 8 sections and can be a guide for the complete inspection of a hotel.

It was asked to give 4 points for each yes question and 0 points for each noyou must comment on any questions that you answered no to. As a mystery shopper you will find that completing the shops you are assigned to is only 50 of the equation. In return you get your costs refunded or get paid for your time and effort. Home hotels resorts best practices for effective hotel mystery shopping programs.

Use this template to evaluate arrival and accommodation experience the management and the hotel bar and restaurant services. All too often they leave and dont return. Here is a mystery shopping sample report i did for a restaurant in texas in 2009. Writing great mystery shop reports is a key ingredient in becoming a go to mystery shopper.

There were 25 yes and no questions to answer and the description of what happened. A mystery shopper agrees to visit a venue anonymously and write a report about his experience. You can use our available template form to perform the inspection as a guest in the hotel. One of the challenges of using a detailed mystery shopping report is getting the information to your key team members quickly and concisely.

As one of the nation s first mystery shopping companies bestmark made significant contributions to legitimizing mystery shopping as a powerful research tool and we pride ourselves on continually leading and changing the landscape of the mystery shopping industry. One way to find out is to employ mystery shoppers. Best practices for effective hotel mystery shopping programs.