Itil Osa Certification

Gain expertise in itil intermediate service capability stream.

Itil osa certification. This intermediate osa course focuses on the practical application of osa practices in order to enable event incident request problem access technical it operations and application management. The itil 4 foundation certification is designed as an introduction to itil 4 and enables candidates to look at it service management through an end to end operating model for the creation delivery and continual improvement of tech enabled products and services. To be eligible for the examination leading to the itil intermediate osa certificate you must fulfill the following requirements. Undertake at least 28 contact hours hours of instruction excluding breaks with an accredited.

The itil intermediate qualification. The module focuses on the practical application of osa practices in order to enable event incident request problem access technical it operations and application management. You can take as few or as many intermediate qualifications as you need. Operational support and analysis osa certificate is part of the itil intermediate capability stream and one of the modules that leads to the itil expert in it service management certificate.

Axelos has confirmed global knowledge was the leading provider of certified itil training and exams in 2017 across their 1500 global partners in this course you will be immersed in the practical aspects of the itil service lifecycle and processes associated with the operational support and analysis of services and service delivery. Itil formerly an acronym for information technology infrastructure library is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business. The itil capability course operational support and analysis osa provides the best practice process knowledge required to monitor deliver and support the it services required to meet business needs while preventing and reducing the costs of outages and lost productivity. The itil intermediate certification has a modular structure with each module providing a different focus on it service management.

The operational support and analysis osa module is one of the certifications in the itil service capability work stream. Enroll for itil operational support analysis training course and prepare for itil osa certification with certified experts.