Managed Services Service Level Agreement Template

The service level agreement template can be downloaded in microsoft word format without the need to register.

Managed services service level agreement template. Understand managed services contracts better with this sla template and some helpful tips to get your started. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations. The agreement should embody your service level agreement sla prioritization process response times termination clause limitation of liability and a definition of support tiers and your service desk escalation process. The goal of an sla is to define and document which it services the msp will provide minimum response time liability protection for the msp payment structure and performance standards the.

11 things to cover in your managed services agreements. You must remember that the entire point of this contract is to point out exactly what it is that the managed services provider is going to do for the client and how the client will compensate for the service the agreement should embody your service level agreement prioritization process response times termination clause limitation of liability. Thats when you pull out your service level agreement sla and show the customer the part that says that weekend service is extra. The following is a sample managed services agreement for instructional and informational purposes only and is not recommended or warranted for use.

10 service level agreement overview this is a service level agreement sla between facilities operations facilities and business customer name. The purpose of this service level agreement sla is to identify the basic services and any agreed upon optional. The agreement automatically renews. Managed hosting service level agreement response times are measured from the time a ticket is created in our helpdesk until the time an engineer logs an initial response within the ticket.

This section of the agreement documents all users equipment vendors and services covered under the agreement. The purpose of this service level agreement sla is to formalize an arrangement between the university of washington the university or the uw and ricoh usa inc. Ricoh to deliver equipment supplies and support services at specific levels of support. Term of agreement the managed services agreement agreement is for term of.

Managed services templates slas by scott calonico. This response will usually indicate findings of the engineers preliminary investigation into your issue. The parties agree as follows. A service level agreement sla is a contract between a managed it services provider msp and its client that outlines both parties responsibilities.

How to make your managed services contract. Sample managed services agreement.