Outage Communication Plan Template

Communication during outages is easier if youre prepared.

Outage communication plan template. If you do not already have a template in place you can use the following guidelines to craft one today. The it team at towers watson has developed a set of branded it outage notification templates for their desktop alerts based on a simple traffic light system. Three of the templates are used for incident management a new notification has a red theme an update is gold and the closure of that issue is green. Its is committed to open and honest communication.

Activate significant it outage comm plan cio dcio decision major email or. When a customer outage occurs its impact is felt across the organization. Its communication balances the needs of the campus community with the. Wording the incident the wrong way is a perfect target for non technical managers who might be looking for any reason to criticize your teams response process.

Essential structure of a notification email. Customers will always appreciate the companies who communicate clearly during outages even when the problem itself isnt easily fixed. This communication plan was developed by the its strategic communication team for information technology services its in 2005. In the heat of an incident the last thing you want to worry about is how to wordsmith an incident announcement.

Significant it outage communications emergency text for campus technical staff. Its communications checklist for unplanned service disruptions and outages. This news section includes outage information service updates and changes security. In advance of an outage it is important to develop a well thought out incident management communication plan detailing how people will be initially notified what information they need when status updates will be communicated and what resolution steps occur when.

After all affected business departments and all participating isit departments reviewed and accepted the outage plan finally the change manager andor operations manager review and approve it or request corrections or additions. You need a well defined outage communication plan and process in place to ensure effective messaging during an outage. Outage or if it qualifies as an exception due to its minor nature. A proactive help desk team will have incident management communication plan in place to follow when an outage to a service occurs.

20 plan outage 21 the primary contact shall complete the outage planning form see attachment 2. While the technical response is underway stakeholders from different departments must also all be engaged and kept informed. Set up templates for incident and outage communication. Template for it outage planning and notification.

Send immediately if your customers have not already realized the outage or disruption they will soon.