Post Discharge Phone Call Template

You can see if a patient has received a call under the action column in patient call manager.

Post discharge phone call template. Im coach and teamlets. Because humc has high occupancy and volume it was important that patients felt ready for discharge and not rushed out of the hospital. Be able to conduct appropriate postcall actions. Consultations if any made prior to phone call.

Department va which has eleven primary care clinics and over fifty eight thousand patients has embraced the use of the post discharge phone call by the nurse care managers and the rn within the pact team. Peer feedback and team work. Patients will stay in the patient call manager system for up to 7 days after discharge. Know how prepare for the phone call.

Calls should be made 24 48 hrs post discharge and no more than 2 call attempts should be made. One nrc health partner in fact used post discharge calls to bolster their hcahps scores by 3 in just six months. Use the following discharge call outline to ensure that all patients are provided with. Discharge summary and ahcp.

The post discharge phone call has been studied as a method of providing care during transitional periods and is considered one of several strategies for decreasing re admission. Ensure continuity of care if you are the discharge educator de who provided the in hospital red components you will be familiar with the patient. Be proficient in completing a postdischarge followup phone call. Post discharge calls script post discharge telephone calls benefit patients discharged from the hospital and improve satisfaction as many patients have questions or face the risk of developing new or worsening symptoms within a few days post discharge.

With whom patient caregiver both. Before the phone call obtain the patient s hospital discharge summary the after hospital care plan ahcp and the de s notes. Discharge checklist and follow up phone calls. Preparing for the phone call 89 2 1.

If the discharge summary is not complete or if an ahcp was not generated for the patient you will need to collect this information from other sources. Number of hours between discharge and phone call. The foundation to an effective discharge process shari aman bsn rn mba cphq denise andrews mba stephanie storie bsn rn cmsrn deb nation rn cmsrn. Since research shows that most adverse events take place within 48 hours post discharge humc calls patients within eight 24 or 48 hours depending on the setting.

Research has proven out how they increase compliance reduce rates of complications and improve overall patient satisfaction. None called md called de called outpatient pharmacy. Review health history and discharge plans. Teamlet and coach groupings.