Zendesk Article Template

Use the code view to edit the template.

Zendesk article template. You can select blank template if you dont want to start from another template. Does zendesk plan to allow for customizing the article and post creation forms. To create a template for the knowledge capture app. For example theres a template for knowledge base articles a template for the list of requests and so on.

Help center templates. Template expressions to display and manipulate content in your pages for example the breadcrumbs template helper breadcrumbs displays a breadcrumb navigation element on a page. Think about the types of templates you plan to create and consider including the type in the title. But we want to create a series of such articles in advance instead of waiting for actual tickets.

Under start from select an existing template to copy and use as a starting point. Help center is built on a theming framework that includes its own templating language for advanced customizations. For a detailed guide on template expressions see help center templates. Each help center theme consists of a collection of editable page templates that define the layout of different types of pages in help center.

Changing a template gives you the option to apply the change to just one title or every title that references your template. For example theres a template for knowledge base articles a template for the list of requests and so on. Introduction each help center theme consists of a collection of editable page templates that define the layout of different types of pages in help center. Click articles in the top menu bar then select add article.

Creating templates is useful for maintaining a uniform look across your project. You can create a series of templates dummy articles that are formatted specifically for each type of content and keep them saved as drafts in your help center. In a guide theme there is one page template each for article section and category by default. You can add remove or reorder any the following.

On guide enterprise guide managers can create additional templates for article sections and categoriesif your live theme has multiple templates for these template types you can change the template for an article section or category at any time. Alternatively you can open an existing article that you want to make a template. To create a new template select new template from the drop down menu or go to filenew template from the quick edit window. One of those article types is what zendesk already has as example kc templates problem symptom solution or something like that.

You can create up ten additional templates for each type. We plan on having several articles with the same structure not based on existing tickets. You can create article section and category templates only. Enter a title for your template.

Enter a template name.